Member Support

Member Support

Customer Service

• Call 1-800-238-5742 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m., Saturday, 8 a.m. to 12 p.m. HST.
• To submit an emergency, medical or pharmacy claim for reimbursement, complete this Medical Claim Form and mail to:
  Kaiser Foundation Health Plan, Inc.
  Attn: National Claims – Hawaii Region
  P.O. Box 378021 Denver, CO 80237
• To locate Kaiser Permanente Medical Centers and Providers call 1-800-238-5742 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m., Saturday, 8 a.m. to 12 p.m. HST or kp.org

For contracted and non-contracted provider options

• To find up-to-date Contracted Providers or confirm if your current provider is part of the Network, you can search for Providers by Location, or call Customer Service at 1-800-238-5742 (TTY 711), Monday through Friday 8a.m. to 5 p.m., Saturday, 8 a.m. to 12 p.m. HST. In Hawaii: Contracted Providers provide access to care. You have access to more than 3,000 Kaiser Permanente Insurance company (KPIC) contracted providers and more than 160 contracted hospitals and care facilities in Hawaii. ** Be sure to check if your provider is a contracted provider prior to receiving services. 

  Non-Kaiser Permanente States outside of CA, CO, GA, HI, MD, OR, VA, WA and DC the CignaPPONetwork* provides access to care.

  *Disclaimer:  The Cigna PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as of the Cigna PPO for Shared Administration

• To submit a medical or pharmacy claim for reimbursement, complete this form and mail to:
  Kaiser Foundation Health Plan, Inc.
  Attn: National Claims – Hawaii Region
  P.O. Box 378021 Denver, CO 80237
• For precertification of medical services with your Contracted provider in Hawaii, please call 1-888-529-1553 (TTY 711), Monday through Friday 6 a.m. to 4.30 p.m. HST for precertification.  If using the Cigna PPO Network for care in non-Kaiser Permanente states, the Cigna PPO providers are responsible for obtaining precertification on your behalf when precertification is required. You won’t be financially responsible if a Cigna PPO provider fails to obtain precertification for covered services.