Finding Doctors and Facilities
Having Added Choice makes it easy to find doctors and facilities for your care. You can choose your provider and where to get care with the three options: 1) Kaiser Permanent’s full-service care delivery system 2) Contracted Providers and 3) Any licensed non-contracted provider.*
Kaiser Permanente provider option
Kaiser Permanente physicians and medical centers.
- Access any Kaiser Permanente provider, affiliated hospital, or pharmacy, all within the integrated delivery system.
- You can see Kaiser Permanente Hawaii physicians at any one of our 22 facilities on Oahu, Maui, Hawaii Island, and Kauai, and affiliated Kaiser Permanente physicians on Kauai, Lanai, and Molokai.
- To help you find a primary care physician who’s right for you, browse our State-of-The Art Medical Facilities.
- Most Kaiser Permanente locations offer primary care, lab, X-ray, and pharmacy services together in one place.
*Kaiser Foundation Health Plan, Inc. (KFHP) underwrites the Kaiser Permanente provider option. The contracted and non-contracted provider options of this plan are underwritten by Kaiser Permanente Insurance Company (KPIC), a subsidiary of KFHP.
Contracted provider option
- You have access to Contracted Providers based upon location of services. With Contracted Providers, you don’t have to select a personal doctor. You can see any Contracted Provider without a referral.* To find up-to-date Contracted Providers or confirm if your current provider is part of the Network, you can search for Providers by Location, or call Customer Service at 1-800-238-5742 (TTY 711), Monday thru Friday 8a.m. to 5 p.m., Saturday, 8 a.m. to 12 p.m. HST.
In Hawaii: Contracted Providers provide access to care. You have access to more than 3,000 Kaiser Permanente Insurance company (KPIC) contracted providers and more than 160 contracted hospitals and care facilities in Hawaii. ** Be sure to check if your provider is a contracted provider prior to receiving services.
Non-Kaiser Permanente States outside of CA, CO, GA, HI, MD, OR, VA, WA and DC the CignaPPONetwork* provides access to care.
*Disclaimer: The Cigna PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as of the Cigna PPO for Shared Administration.
- No referral is needed for office visits to Contracted Providers.
- It is always a good idea to call the provider’s office to confirm that they’re a Contracted Provider.
- To nominate a Cigna PPO Network provider outside of Kaiser Permanente states, call Customer Service at 1-800-238-5742 (TTY 711), Monday through Friday 8a.m. to 5 p.m., Saturday, 8 a.m. to 12 p.m. HST
*Kaiser Foundation Health Plan, Inc. (KFHP) underwrites the Kaiser Permanente provider option. The contracted and non-contracted provider options of this plan are underwritten by Kaiser Permanente Insurance Company (KPIC), a subsidiary of KFHP.
**Contracted providers, hospitals and care facilities in Hawaii as of 2022
Non-contracted provider option
Choose any licensed provider anywhere for care.
- Through the non-contracted provider option, you can work directly with any licensed provider or facility anywhere.
- No referral is needed for office visits to non-contracted physicians or specialists.
- Just remember that this option generally has the highest out-of-pocket costs.
*Kaiser Foundation Health Plan, Inc. (KFHP) underwrites the Kaiser Permanente provider option. The contracted and non-contracted provider options of this plan are underwritten by Kaiser Permanente Insurance Company (KPIC), a subsidiary of KFHP.