Member Support
Member Support
Customer Service
- Call 1-800-238-5742 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m., Saturday, 8 a.m. to 12 p.m. HST.
- To submit an emergency, medical or pharmacy claim for reimbursement, complete this Medical Claim Form and mail to:
Kaiser Foundation Health Plan, Inc.
Attn: National Claims – Hawaii Region
P.O. Box 378021 Denver, CO 80237 - To locate Kaiser Permanente Medical Centers and Providers call 1-800-238-5742 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m., Saturday, 8 a.m. to 12 p.m. HST or kp.org
For contracted and non-contracted provider options
- To find up-to-date Contracted Providers or confirm if your current provider is part of the Network, you can search for Providers by Location, or call Customer Service at 1-800-238-5742 (TTY 711), Monday through Friday 8a.m. to 5 p.m., Saturday, 8 a.m. to 12 p.m. HST.
In Kaiser Permanente States The Added Choice Provider Directory shows providers in CA, CO, GA, HI, MD, OR, VA, WA, and DC. You have access to more than 3,000 Kaiser Permanente Insurance Company (KPIC) contracted providers and 160 contracted hospitals and care facilities in Hawaii1. Additionally, the PHCS Network provides access to more than 4,000 providers and 180 contracted facilities in Hawaii and more than 239,000 contracted providers and 20,000 contracted facilities in other Kaiser Permanente States. Be sure to check if your provider is a contracted provider prior to receiving services.
Non-Kaiser Permanente States outside of CA, CO, GA, HI, MD, OR, VA, WA and DC the Cigna HealthcareSM PPO Network provides access to care2.
- To submit a medical or pharmacy claim for reimbursement, complete this form and mail to:
Kaiser Foundation Health Plan, Inc.
Attn: National Claims – Hawaii Region
P.O. Box 378021 Denver, CO 80237 - Inpatient and certain outpatient medical services are subject to precertification. If using the PHCS Network of contracted providers in Hawaii or other Kaiser Permanente states, you are responsible for obtaining precertification3. You must call 1-888-529-1553 (TTY 711), Monday through Friday 6 a.m. to 4:30 p.m. HST for precertification. If using the Cigna PPO Network for care in non-Kaiser Permanente states, the Cigna PPO providers are responsible for obtaining precertification on your behalf when precertification is required. You won’t be financially responsible if a Cigna PPO provider fails to obtain precertification for covered services.
1 Contracted providers include other Hawaii providers directly contracted by Kaiser Permanente of Hawaii as of 2025.
2 Disclaimer: The Cigna HealthcareSM PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as of the Cigna PPO for Shared Administration. The Cigna Healthcare PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna Healthcare PPO for Shared Administration. Cigna HealthcareSM is an independent company and not affiliated with Kaiser Foundation Health Plan, Inc., and its subsidiary health plans. Access to the Cigna Healthcare PPO Network is available through Cigna Healthcare’s contractual relationship with the Kaiser Permanente health plans. The Cigna Healthcare PPO Network is provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company. The Cigna Healthcare name, logo, and other marks are owned by Cigna Intellectual Property, Inc.
3 For the Contracted Provider Network, Kaiser Permanente Insurance Company (KPIC) has contracted with PHCS, Inc a subsidiary of MultiPlan, Inc. The list of contracted PHCS Network providers is subject to change without notice.